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Terms & Conditions of service

1. Interpretation
1.1 In these terms and conditions:

“Agreement” means the contract between (i) the Client who is receiving Therapy, and Subconscious Surgery Ltd

“Subconscious Surgery Ltd” means (i) the company, which is a subsidiary of The Mind Expansion Academy (MEA) (ii) the company responsible for supplying the therapy sessions, provided by a trained and qualified Subconscious Surgeon

“Subconscious Surgeon”
means a trained and qualified person responsible for providing Subconscious Surgery therapy to a Client

“Client” means the person or corporate body receiving Subconscious Surgery sessions from a trained and qualified Subconscious Surgeon

“Sessions” means the duration of Subconscious Surgery therapy with a trained and qualified Subconscious Surgeon

“Therapy” means (i) Subconscious Surgery Sessions (ii) Subconscious Surgery Coaching and Mentoring (iii) Subconscious Surgery Online Training

“Subconscious Surgery Coaching and Mentoring” means enabling both individual and corporate clients to achieve their full potential

“One to One Subconscious Surgery” means a Subconscious Surgery session offered to a client, on an individual basis directly with a Subconscious Surgeon, either in person, Skype, Face time, or by phone.

“Subconscious Surgery Online Training” means the delivery of a learning, training or education program by electronic means “Hours of Service” means the working days, and hours of Subconscious Surgery Ltd

“Conduct” means the manner in which a client behaves, especially in a particular place or situation

“Payment Terms” means the action or process of paying for Subconscious Surgery services or products

“Special Offers” means a product, service or program that is offered at reduced prices or rates

“Session Validity” means the duration of a (i) Subconscious Surgery session (ii) the duration of a Subconscious Surgery bundle package

“Subconscious Surgery Bundle Package” means the act of placing several Subconscious Surgery sessions, services or products together in a single package, and selling for a lower price than would ordinarily be charged

“Cancellation Policy” means the governing conditions under which Subconscious Surgery Ltd will return (or won’t return) money to a Client upon cancelling their Subconscious Surgery session/s

1.2 In these terms and conditions, unless the context otherwise requires:
1.2.1 references to be numbered clauses are references to the relevant clause in these terms and conditions;
1.2.2 any obligation on any Party not to do, or omit to do anything shall include an obligation not to allow that thing to be done or omitted to be done;
1.2.3 the headings to the clause of these terms and conditions are for information only, and do not affect the interpretation of the Agreement;
1.2.4 any reference to an enactment includes reference to that enactment as amended, or replaced from time to time and to any subordinate legislation or byelaw made under that enactment; and
1.2.5 the word ‘including’ shall be understood as meaning ‘including without limitation’.

1.3 To use The Subconscious Surgery Service to receive Subconscious Surgery Coaching, and mentoring, or as a visitor of the website, you accept that you have read and agreed to all of the Terms and Conditions;
1.3.1 You also accept that you have read the PRIVACY POLICY.
1.3.2 We request that you familiarise yourself with relevant information on the subconscious surgery website.

1.4 Our Online Training Programs are not suitable for suicidal crisis;
1.4.1 if you are suicidal please contact the emergency services.
1.4.2 You may also contact www.samaritans.org or www.befrienders.org.

1.5 We may decline use of our service or suggest alternative support if we feel that we cannot support you, either due to the nature of your problem, or due to our client lists being full, or lack of a Subconscious Surgeon to suit your specific need, or if you are suicidal;
1.5.1 Where possible we may suggest alternative support, or One to One sessions in person.
1.5.2 Your wellbeing is of paramount importance to us, and you deserve to receive support that is best suited to fit your needs.


2. Disclaimer
2.1 This website is provided by Subconscious Surgery Ltd ( a subsidiary of The Mind Expansion Academy Ltd) for the purpose of providing Online Subconscious Surgery Training Programs, One to One Subconscious Surgery Sessions, and Coaching and Mentoring.

2.2 The service is for anybody who would like to receive Subconscious Surgery services, as long as the client is able to understand, and acknowledge what is involved in this service, and is willing to co-operate and follow these terms and conditions.

2.3 This website contains information and links to other websites, which are external to Subconscious Surgery Ltd, and the Online Training Programs.

2.4 Subconscious Surgery Ltd takes careful consideration when adding links to this website. It is the user's responsibility to acknowledge the necessary appropriateness of information contained in other external sites.


3. Liability
Subconscious Surgery Ltd holds no liability if connection with the website becomes unavailable.

3.1 Subconscious Surgery Ltd does not accept any liability for any injury, loss, costs, damage or false information given to receive therapy sessions from external websites linked to this website.

3.2 Subconscious Surgery Ltd holds no responsibility to a user's telephone, a user's computer system, tablet, software data or technical difficulty occurring in connection to this website.

3.3 Subconscious Surgery Ltd holds no responsibility and holds no liability in regard to any computer viruses, or corruption to any individual client's computer or device.


4. Hours of Service
4.1 The Subconscious Surgery Online Training Programs are available as a 24-hour service - meaning that payments and bookings can be made online at any time. You can also access your online course material at any time.

4.2 Once you have had your initial free consultation, the Subconscious Surgery One to One Sessions can be booked directly with a Subconscious Surgeon on an had hock basis.

4.3 If you’re requested session slot is unavailable, a list of alternative dates/times will be provided for you to choose from;
4.3.1 All session slots do need for the time and date to pre-arranged (apart from the Subconscious Surgery Online Training Course, which you can do at your leisure).

4.4 Out of business hours admin support is also available.


5. Communication methods for email and Subconscious Surgery sessions
5.1 We ask that you add our contact email addresses to your email contacts, also check your spam/junk folder for any correspondence.

5.2 You may have read in the media that the older Hotmail and Yahoo accounts do at times have issues receiving/sending email;
5.2.1 We advise that you use or sign up for the more stable and secure Gmail.

5.3 We use Face-time, Skype, landline, mobile phones, and sometimes other web based platforms including Voice Over Internet Protocol, for instant chat One to One Subconscious Surgery sessions.
5.3.1 Skype, landlines, Voice Over Internet Protocol, and mobile phones are also used for support sessions;
5.3.2 Both UK landline and mobile phone numbers are accepted for Telephone Support;
5.3.3 If you are overseas you may wish to use Skype or Whatsapp video as it is free to make/receive calls via Wi-Fi


6. Free E-books and Articles

6.1 We often provide free material for clients and website visitors.

6.2 E-books and articles are available to provide information only;
6.2.1 For tailor made support please contact our trained and qualified Subconscious Surgeons

7. Sessions
7.1.1 We believe in nurturing, and strengthening our relationship with our clients;
7.1.2 you will be supported by the same Subconscious Surgeon throughout your time with us;
7.1.3 This will also save you from having to repeat your story.

7.1 Initially, Face-time, and Skype, Voice Over Internet Protocol, and Telephone sessions last for an hour and a half (for your first paid session only).

7.2 Sessions thereafter will last 60 minutes, unless otherwise pre-agreed with your Subconscious Surgeon.

7.3 Email exchanges are free of charge.


8. Conduct
8.1 While Subconscious Surgery sessions provide the space for clients to work through difficult feelings and emotions, your Subconscious Surgeon will not accept threatening or abusive behaviour towards them.

8.2 Such behaviour may result in the session ending, and the client being liable for the full session/program cost.

8.3 Clients and website visitors are not permitted to attempt to damage the website in any way through the introduction of viruses, Trojans, trolls, or any form of malicious or harmful technology.

8.4 Details of any breach of this will be forwarded to the relevant authorities.

8.5 Threatening or abusive behaviour towards your Subconscious Surgeon, and Admin staff can result in sessions, and use of the service being paused or terminated.


9. Payment Terms
9.1 We require that all clients ensure that full payment is made before booking session times and/or dates.

9.2 We respect your privacy and do not request any private financial information.

9.3 Payment is to be made via invoice, standing order or PayPal (which is the preferred and most secure payment gateway) or other online payment gateway.

9.4 You do not need to have a PayPal account to do this as all major credit and debit cards are accepted via PayPal.

9.5 Sessions can also be paid for via pre-arranged direct deposit and online or telephone banking. You may contact us to arrange this.

9.6 All invoices shall be paid by the Client in accordance, with the payment conditions stated on the invoice.

9.7 In the absence of specific conditions, the Client must make payment no later than thirty days (30 days) after the invoice date hereinafter: ‘the payment period’.

9.8 If payment is not made in the payment period, the Client shall be in default by operation of law, and Subconscious Surgery Ltd shall impose a late-payment interest fee of 3% per day (three percent), calculated over the period the Client is in default, all of this without any further notice of default or court intervention being required.

9.9 If, after notice of default, the Client remains in default of its payment obligation, the claim may be put out for collection, in which case the Client shall also be required to make full payment for all the (extra-) judicial and collection costs including any other out of pocket expenses incurred by Subconscious Surgery Ltd, without prejudice to Subconscious Surgery Ltd’s other rights.

9.10 If payment is not made in any relevant payment period, Subconscious Surgery Ltd is entitled to suspend its obligations pursuant to the contract, and any other current contracts until full payment has been made, without prejudice to Subconscious Surgery Ltd's right to damages, and without any obligation to compensate the Client for any loss.

9.11 The Client waives any right to set off any claim. Accordingly, the Client may never evade any claim due Subconscious Surgery Ltd by reliance on any claim set-off.

9.12 Each payment shall be considered to be applied first in payment of the claim outstanding for the longest period, even though the Client states that the payment pertains to a more recent claim.

9.13 Subconscious Surgery Ltd reserves the right to return any goods, materials, equipment and the like, which the Client may make available to Subconscious Surgery Ltd, only after the Client has made full payment of all amounts owed.

9.14 If the work is performed on the basis of subsequent calculations, Subconscious Surgery Ltd shall bill the Client on a monthly basis.
10. Special offers
10.1 Discounts and offers are available to all users.

10.2 Special offers may only be available for a limited time and can be withdrawn at any time.

10.3 With regards to Subconscious Surgery Ltd’s Online Training Program, Company discounts are available to members of a company, charity or organisation. This discount requires a reference code, which can be provided to you at the time of contacting us.

10.4 We also provide student discount offers.

10.5 We request that all clients using the discounted student services photograph/scan a current student I.D in their name (current college or university academic year) and email it to us.

10.6 Failure to do this will result in the student discount offer being withdrawn and the client will receive the regular amount of sessions at the regular fee.

10.7 Students who do not verify their status can still benefit from the discount offers, which are available to everyone.


11. One to One Subconscious Surgery Bookings
11.1 We are happy to accept preferred session times/dates and we aim to ensure that sessions are booked at a time most convenient for the client;
11.1.1 However, requested session slots are provided subject to availability.
11.1.2 From time to time, a clients Subconscious Surgery session my over run due to extreme client needs, therefore this may impact on the start time of your session. If this is the case, we may have to rearrange your appointment, or start it later than arranged at your convenience.

11.2 As the service is very much in demand, when requesting an initial time/date for a session, clients should submit all required information as well as their general availability.

11.3 We request that clients book as much in advance as possible, and provide multiple availability time frames to ensure convenient times/dates are available.

11.4 Subconscious Surgery Ltd has many clients and operates on a first booked first served basis.

11.5 Clients who have booked a free Subconscious Surgery consultation, as well as clients who have selected and paid for the instant chat, via Face-time, Skype Voice Over Internet Protocol, or telephone sessions are to contact us via email to request their preferred session date and time, unless otherwise specified.

11.6 Clients should also include the appropriate information to conduct their session, i.e. brief details of their issue, Face-time or Skype ID, telephone number etc...Clients will then receive a welcome email from their Subconscious Surgery Surgeon. This email will also include confirmation of their session date and time, or an alternative list of available session slots that the client may select from.

11.7 Existing clients, may book session times and dates directly with their assigned Subconscious Surgeon. We request that you make your payment, then contact your Subconscious Surgeon for availability.

11.8 Existing clients may also book their next appointment during a session with their Subconscious Surgeon. We ask that you ensure that you make your payment immediately, on that day;
11.8.1 If during your session you request a date/time for your next session but do not make your payment, or contact us to cancel your reservation, you're still liable to make payment as the slot was allocated to you;
11.8.2 This means another client would be unable to have a session with your Subconscious Surgeon at that time;
11.8.3 It also has a major effect on the Subconscious Surgeon's time, which could have been spent supporting someone else, or the Surgeon could have missed the opportunity to take time off work.


12. Session Validity
12.1 Discount Bundles - All Subconscious Surgery and Coaching bundles of a number of sessions, including those for existing clients, new clients and students are valid for 12 months only, unless otherwise agreed with Subconscious Surgery Ltd, prior to the expiration date.

12.2 New clients who've purchased 1 Instant Face-time, Skype, Voice Over Internet Protocol, or Telephone session only:
12.2.1 After making your payment for 1 session, you should contact us within 5 days with the necessary information to complete your booking. If you have not made contact within that time period your session will become invalid as our systems hold un-registered client's data for up to 120 hours.
12.2.2 There are no refunds for invalid or expired sessions.


13. Cancellation Policy
13.1 It is very important and a matter of mutual respect that you keep your appointments. All clients need to understand from the outset that we are unable to fit another client into your missed appointment slot at short notice. If for any reason you need to cancel/reschedule an appointment you will need to provide us with at least 24 hours notice. Being unavailable for an appointment without informing us will incur the full fee for the session you have booked.

13.2 We request that you are available for your session at least 5 - 10 minutes before the agreed time. Please ensure that your status is set to online/available if you are using Face-time, Skype service, or Voice Over Internet Protocol. If you are using the phone service ensure that your phone is not engaged, disconnected or switched off, you have sufficient battery power, and that the volume is turned up, loud enough for you to hear it ring.

13.3 Sessions start right on time, our system is computerised and all online and telephone sessions start at the exact agreed time. If you are late in any way, please contact your Subconscious Surgery office via email or telephone before your session time.

13.4 If you are running late for your session, the length of time you are running late will be deducted from your session time.

13.5 If you are running up to half an hour late and have not contacted the Subconscious Surgery office prior to your session and are late, offline, engaged, away or unavailable you will receive and automated email cancellation notifying you that you have incurred the full fee for the session.


14. Agreement
14.1 You agree that you are at least 18 years old. if you are not, then guardian/parental consent will be required.

14.2 You agree that you are not experiencing a suicidal crisis and are not at risk of harming yourself or anyone else.

14.3 You have read and agree with Subconscious Surgery Ltd's Privacy Policy and Terms and Conditions.

14.4 You agree that online and telephone services may not be as effective for all individuals. Thus, Subconscious Surgery Ltd reserves the right to choose whether or not to work with you online or by telephone. We will work with you only if we feel that you are a suitable client. If, during our work together, we discover that you may not benefit from our online or telephone services, we will discuss this with you, and suggest that you seek alternative mental health professionals in your local area.

14.5 You agree and understand that the effectiveness of Subconscious Surgery and Coaching Programmes depends on the investment of time and energy you are willing to make. Generally speaking, the more you invest in it, the more you will get out of it.

14.6 You understand and agree that the therapeutic relationship depends largely on your input in solving your problems. This will include taking part in daily habits, and ensuring that they are don in a timely fashion. You understand that failure to do this may result in a delay in receiving the benefit/recovery/rehabilitation, and or therapeutics effects, which the service provides.

14.7 You agree and understand that Subconscious Surgery Ltd can be challenging, as uncomfortable emotions and thoughts can arise as part of the treatment process.

14.8 You agree that Subconscious Surgery Ltd cannot be held responsible for providing services to you in the event of a crisis or emergency situation. While we will do our best to continue to provide services that are appropriate if a crisis or emergency develops during our work together, you may need to contact the appropriate emergency services.

14.9 You understand that as detailed on the website, and within these terms and conditions, after making your payment it is your responsibility to contact us within the specified time frame to book your session time/date.

14.10 You understand that we are happy to accept your preferred session times/date at the time of booking, but your requested sessions slots are provided subject to availability. You will receive confirmation email with session time/date details or alternative times or dates will be provided for you to select from.

14.11 You understand that Subconscious Surgery Ltd cannot guarantee a positive Subconscious Surgery or Coaching outcome, even though we are hopeful that our work together will be of help to you.

14.12 You agree and understand that once purchased, all session fees are non-refundable, including when you have not fully complied with new client registration/booking, or have missed or been late for a session.

14.13 You agree that you are seeking our services for personal/business development, and that you are not using any of our services to undertake research for either private use, use for study/projects/assignments of any kind private or public, or in an educational or training capacity, or for publication, or to plagiarise any of our material, unless otherwise agreed with Subconscious Surgery Ltd.

14.14 You agree that your participation in our Subconscious Surgery session and coaching services may only be shared for your personal therapeutic benefit. You agree that your participation will not be shared for any other reason or in any form, be it, recordings, transcripts, copying or reporting of or on the experience, your impressions thereof, surveillance and any other use of the session, verbal or otherwise, unless pre-agreed with Subconscious Surgery Ltd.

14.15 You understand and agree that as a new, former or current client you are bound by these terms and conditions.

14.16 You understand that all special offers can be withdrawn or modified at any time.

14.17 You understand and agree that it is your responsibility to stay up to date with the Terms and Conditions.

14.18 You understand and agree that any use of free self help material, recommended books, downloads, Cd’s or Dvd’s are not a replacement for professional Subconscious Surgery therapy or diagnosis.

14.19 You agree and understand that it is your responsibility to acknowledge the appropriateness of information contained in the self-help material. While Subconscious Surgery Ltd takes careful consideration when sharing self-help material, we cannot be held accountable for any misguided content contained within free E-books, downloads, Cd’s or Dvd’s.

14.20 You agree that if you are disconnected during a session that you will email or ring, your Subconscious Surgeon as soon as possible and also check your inbox for correspondence from them.

14.21 You agree that if you do not hear from your Subconscious Surgeon, at the agreed session time you will email/text them within 5 minutes of the agreed session time.

14.22 You understand that we do not hold any liability for technological glitches that can take place with Facetime, Skype, Voice Over Internet Protocol sessions or reception issues with mobile phones. You understand that we do not hold any liability for emails that we've sent and due to the recipient's technological errors or device issues are unable to be received. You understand that we are not responsible for issues with Yahoo, Gmail, Live and other email account delays, errors or downtime which cause problems with you sending/receiving emails. However any glitch or mishap on our part will not be at the client's loss, and clients will receive all of the session time that they have paid for.

14.23 You permanently agree to release and indemnify Subconscious Surgery Ltd (which is a subsidiary of The Mind Expansion Academy) from all suits, lawsuits, claims and actions originating from Subconscious Surgery sessions, and Coaching provided through Subconscious Surgery Ltd.


15. Copyright
15.1 The material on this website and any material created by Subconscious Surgery Ltd is the Copyright of Subconscious Surgery Ltd, All rights reserved.


16. Governing Law and Jurisdiction
16.1 The validity, construction and performance of the Agreement, and all contractual and non-contractual matters arising out of it, shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts to which the Parties submit.

Terms & Conditions of use

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  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.