Client Services Agreement

Between:Subconscious Surgery™ (“we”, “us”) — and the client named at checkout or on the signature page (“you”).

Plain-English promise: these terms are written to be read. Where the law of the country you live in gives you rights we cannot change, those rights win over anything here.

1. What we provide — and what this is not

1.1 We provide coaching and personal-development services: the Subconscious Surgery Mastermind (recorded curriculum, workbooks, community, group calls) and, where separately purchased, 1:1 coaching engagements delivered primarily by voice.

1.2 “Subconscious Surgery” is a trademark describing a coaching methodology. It is not surgery, medicine, psychotherapy, psychological treatment, or any clinical procedure. Adrian Taffinder is not a physician, surgeon, psychologist, psychotherapist, or licensed healthcare professional, and nothing in the programme is medical or psychological advice, diagnosis, or treatment.

1.3 You remain responsible for your own medical and mental-health care at all times. You agree that you will not stop, start, or change any medication or treatment because of anything in the programme, and that we will never advise you to. If you are in crisis, contact your doctor or local emergency services; the programme is not a crisis service and is not monitored for emergencies.

1.4 The Health & Wellbeing Declaration you complete at enrolment forms part of this agreement. You confirm its accuracy and agree to tell us about material changes (Clause 7).

1.5 Guidance is suggestion — and your life stays yours. Everything offered in the programme — in sessions, materials, community discussion, or conversation — is guidance offered on a suggestion basis, drawing on psychological and consciousness-based practices and Adrian’s own experience. It is offered for your consideration, never as instruction, prescription, or professional advice. You are a sovereign adult: whether you act on any suggestion is entirely your choice, and you accept full responsibility for your life decisions, your choices, and their outcomes. Two boundaries on this clause: it does not exclude or limit anything we cannot exclude by law (Clause 11.1), and it never overrides Clause 1.3 — we will never suggest you stop, start, or change medication or treatment.

1.6 Testing feedback — what the service is, and its natural limits. Where sessions include somatic testing (muscle testing / applied kinesiology under Adrian’s testing protocol), the service is the exploration of the specific questions actually asked, with the information actually shared, in that session. Testing feedback is nuanced and question-dependent by nature: a question that is not asked is a factor that is not tested, and testing cannot surface, rule out, or predict factors, sensitivities, or circumstances that were not raised or tested — some of which are inherently unpredictable. Accordingly: (a) no session is, or is promised to be, a complete map of your situation; (b) you share responsibility for surfacing context and sensitivities you know or suspect may be relevant, and sessions work best when you do; (c) there is no obligation on Adrian or us to predict what was not tested or could not reasonably have been foreseen; and (d) as with all guidance (Clause 1.5), what you do with testing feedback is your choice and your responsibility. This clause defines the scope of the service; it does not exclude or limit liability that cannot be excluded by law (Clause 11.1).

2. Your membership or engagement

2.1 The tier you purchased, its price, billing cycle, minimum term, and inclusions are stated at checkout and in your confirmation email, which together form part of this agreement.

2.2 Mastermind tiers. Bronze: full 52-week curriculum (released weekly unless your offer states immediate access), workbook library, community, monthly live group call. Silver: Bronze plus three 1:1 sessions per membership year, released per Clause 3. Gold: Bronze plus one 1:1 session per month and a private group of eight (7 members + Adrian), by application, in quarterly commitment blocks.

2.3 1:1 engagements (Entry / Foundation / Transformation / Yearlong / Sovereign). These are retainers of Adrian’s time (6/12/26/60/150 hours respectively): time is drawn as used, response-time targets are good-faith targets not guarantees, and the engagement runs for the period stated in your order. Sovereign availability language means priority, not an unlimited claim on Adrian’s time.

3. Session release schedule (Silver and Gold)

3.1 Included 1:1 sessions are milestone entitlements, not day-one entitlements:

• Silver session 1: bookable after your first full month of membership; session 2: after month 5; session 3: after month 10.
• Gold monthly session: one per calendar month of active membership, non-cumulative beyond 2 unless agreed.

3.2 Sessions are booked through the published scheduling link, subject to reasonable availability (normally within 3 weeks of request). Sessions unused at the end of a membership year lapse unless we agree otherwise in writing.

3.3 No-show / late cancellation: rescheduling with less than 24 hours’ notice, or non-attendance, uses up the session. One goodwill reinstatement per membership year.

3.4 If you ask us in writing to deliver a session earlier than its milestone (including within your 14-day cancellation period), that is your express request to begin services early, and the cancellation consequences in the Refund & Cancellation Policy apply.

4. Price, payment, renewal

4.1 Prices are as published at checkout. Subscriptions renew automatically at the stated interval until cancelled; you can cancel renewal at any time with effect from the end of the current billing period (subject to any minimum term stated at checkout), using the cancellation methods in the Refund & Cancellation Policy — which include an online method as simple as the one you used to sign up.

4.2 Payment plans are not subscriptions. Where you choose an instalment plan for a fixed-price product, the full price is the committed amount; instalments are a payment convenience. If an instalment fails and is not remedied within 14 days after notice, we may pause access until payment resumes; the balance remains due except where you have validly cancelled under the Refund & Cancellation Policy or your statutory rights.

4.3 We will send a reminder before any annual renewal, and before any renewal that follows a trial. Where you are a California resident, the additional disclosures and cancellation mechanics required by California’s Automatic Renewal Law apply and are described at checkout.

4.4 We may change subscription prices with at least 30 days’ notice, effective from your next renewal; if you don’t want the new price, cancel before it takes effect.

5. Cancellation and refunds

5.1 The Refund & Cancellation Policy (presented at checkout) forms part of this agreement. It includes your 14-day statutory cancellation right, how it interacts with immediate digital access and early-delivered sessions, tier minimum terms, and the early-exit adjustment for prepaid bundles.

5.2 Nothing in this agreement reduces your non-waivable statutory rights, including under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 (UK) or the equivalent mandatory laws of your country of residence.

6. Community rules and confidentiality

6.1 The Community Guidelines & Confidentiality Code (published, and part of this agreement) apply to all community spaces and group calls. The core of it:

6.2 What is shared in the container stays in the container. You agree to keep confidential, indefinitely, the identity, statements, and experiences of every other participant, worldwide; not to name any participant or describe them identifiably in any public or private media; and not to record any session or community content. This clause survives cancellation or termination.

6.3 Peer support is not advice. Nothing another member says is professional advice, and we are not responsible for it.

6.4 We may moderate, suspend, or remove community access (with a proportionate refund only where required by the Refund & Cancellation Policy) for conduct that endangers, harasses, or breaches confidentiality of others, or for commercial solicitation of members.

7. Health, wellbeing, and our right to pause

7.1 You confirm the Health & Wellbeing Declaration is accurate. You agree to tell us if, during the programme, you experience a mental-health crisis, begin treatment for a serious psychiatric condition, or your treating professional advises against this kind of work.

7.2 If we reasonably believe the programme is not appropriate for your wellbeing, we may pause your participation, signpost you to appropriate professional support, and discuss next steps — including termination with a pro-rata refund of unused prepaid amounts. Exercising this care right is not a breach of contract by either of us.

7.3 Muscle testing / kinesiology outputs are subjective explorative tools, not measurements. You agree not to make medical, financial, legal, or safety-critical decisions on the basis of muscle-testing results, in sessions or from self-testing taught in the programme.

8. Recordings and your content

8.1 Group calls may be recorded for delivery and archival. Where a recording containing your identifiable contribution would be used in the curriculum or publicly, we will ask for your written release first (Testimonial & Media Release); otherwise your contributions are edited out or anonymised.

8.2 You keep ownership of what you post; you grant us a limited licence to host and display it inside the community for as long as you are a member.

8.3 Testimonials are governed by the Testimonial & Media Release only — a thank-you message is not consent to publish.

9. Our commitments and substitution

9.1 We will deliver the programme with reasonable care and skill. The Mastermind is founder-delivered by design; if Adrian is temporarily unable to deliver live components (illness, emergency, force majeure), we may reschedule, extend your membership by the affected period, or provide equivalent value — live components missed for such reasons are made up rather than refunded, except where the interruption exceeds 60 days, in which case you may terminate and receive a pro-rata refund of prepaid unused amounts.

10. Intellectual property and what you may not do

10.1 All programme materials (curriculum, workbooks, recordings, frameworks, the methodology and its written expression) are owned by Subconscious Surgery™ / Adrian Taffinder and licensed to you for personal, non-commercial use only, for the duration of your access.

10.2 You may not: share, resell, republish, or repost materials; share login credentials (access is monitored and sharing may end your membership); use the materials, reproduced or adapted, in any coaching, therapy, teaching, workshop, consulting, or similar activity for others; or train or purport to certify anyone in the methodology. Telling people about your results is always fine.

11. Liability

11.1 Nothing in this agreement excludes or limits our liability for death or personal injury (including any impairment of physical or mental condition) caused by our negligence, for fraud, or for anything else that cannot be excluded by law.

11.2 Subject to 11.1: we are not liable for indirect or consequential loss, loss of profit, or business losses (the programme is supplied for personal use); and our total liability arising in any contract year is limited to the fees you paid to us in the 12 months before the event giving rise to the claim.

11.3 As set out in Clause 1.5, guidance is offered on a suggestion basis and decisions remain yours: you are responsible for the decisions you take and their outcomes. Coaching provides perspective and tools, not guarantees; results vary and no particular result is promised.

12. Ending the agreement

12.1 You: per the Refund & Cancellation Policy. We: on notice with pro-rata refund of prepaid unused amounts if we discontinue the programme; immediately without refund for serious breach (confidentiality, IP, conduct endangering others), with any statutory refund rights unaffected.

13. Law and disputes — two tracks

13.1 This agreement is governed by the law of England and Wales, except that if you are a consumer you also keep the protection of any mandatory rules of the law of the country where you live.

13.2 If you live in the UK, EU, or anywhere outside the US: disputes go first to good-faith negotiation (30 days), then optional mediation, then the courts. You can always use the courts of the country where you live; we may bring proceedings there too.

13.3 If you live in the US: any dispute is resolved by binding individual arbitration under the AAA Consumer Arbitration Rules (videoconference or your home state; we pay the fees beyond your filing fee), and both of us waive class or representative proceedings. Small-claims court remains available for qualifying claims. You may opt out of this arbitration clause within 30 days of purchase by emailing the address below with “arbitration opt-out”; opting out does not affect anything else.

14. Practical

14.1 Notices to: subconscioussurgery@gmail.com. 14.2 We may update these terms prospectively with 30 days’ notice; material changes give you the right to cancel renewal. 14.3 If any clause is found unenforceable, the rest stands. 14.4 This agreement + your order + the referenced policies are the entire agreement; anything promised outside them must be confirmed in writing to count.